Wawa Careers in Millersville – Assistant General Manager

Job Description:

The Assistant General Manager (AGM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets of running the store. The AGM will review business results, including profitability, and plan for continued improvement. The AGM supports the selection and development of all Customer Service Associates and in conjunction with the FBM is responsible for the training of all Customer Service Associates in the store. The AGM is responsible for ordering goods and scheduling labor. The AGM is responsible to manage and oversee all safety processes within the store.

Job Responsibilities:

• Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and follow-up as necessary. In full-serve fuel stores, responsibilities include supporting the GM with all areas of fuel labor, including preparation of the schedule.
• Monitor and analyze business processes and results to profitably achieve store goals. Examples include: reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.
• Manage cash and lottery processes.
• Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.
• Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
• Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team – recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.

Job Requirements:

• Ability to apply root cause techniques in order to solve problems
• Ability to work well individually as well as in a team environment
• Excellent oral and written communication skills
• Proven self-starter with demonstrated ability to make decisions
• Excellent customer service skills
• Ability to handle multiple projects simultaneously and independently
• Ability to apply critical thinking skills in all situations
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
• Detail oriented and excellent organizational skills
• Ability to work with little or no supervision
• Must be able to lift and carry up to 35 lbs
• Understanding of store finances and awareness of impact to business

Qualification & Experience:

• Experienced in all areas of store operations, including foodservice
• High School Diploma or GED equivalent
• Leadership experience required, leadership experience in a food service environment preferred
• Serve Safe Certification
• Ability to work 35 – 40 hours per week
• Experience selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses
• Experience effectively implementing change and demonstrated results in execution
• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

Job Details:

Company: Wawa

Vacancy Type: Full Time

Job Location: Millersville, MD, US

Application Deadline: N/A

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