Cts Job Openings – Field Support Representative Level 2

Job Description:

Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Job Responsibilities:

• Stage Build and Image systems with standard client image (aka eCore).
• Where required, provide support for the Manufacturing “Shop Floor” handhelds, laptops and scanner devices.
• Provides technical training to more junior employees.
• Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
• Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.
• Complete special projects as requested by Customer.

Job Requirements:

• Strong understanding of MS Windows Operating Systems.
• Strong Analytic/Troubleshooting Skills.
• Advanced knowledge of mobile device support
• Basic knowledge of networks, telecom, and compute/storage.
• A+, MCP, MCSE or equivalent certification desired.
• Strong working knowledge of MS Office and basic business application.
• Strong Customer Support Skills.
• Advanced knowledge of MacOS & iOS environment & administration.
• Minimum 2 years desk side support services.
• Basic understanding of policy, user certificates and keychains design, management and deployment.
• Strong Communication Skills.
• Advanced understanding of the MacOS imaging & end-point deployment process.

Job Details:

Company: Cognizant

Vacancy Type: Full Time

Job Location: Newark, NJ, US

Application Deadline: N/A

Apply Here

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