Textron Careers – Customer Support Associate

Job Description:

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Interns will work closely with Customer Service Managers and Technical Service Managers to help resolve customer requests and issues. This role will place the intern as the link between the customer and aftermarket team to ensure proper communication between the two. Interns will help and develop retention strategies of customers.

Job Responsibilities:

• Review program coverage and pricing with Finance team. Build, review and approve or change invoices
• Follow up and maintain relationship with customer to ensure proper service was provided for their needs
• Foster a positive relationship between the customer and customer service department
• Meet customer upon arrival, review work scope with customer, and add squawks as required during arrival debrief
• Actively seek additional sales opportunities in the areas of maintenance, parts, warranty, and other associated programs that provide value to the customer
• Support activity to drive improvement to the safety, quality and efficiency of service center operations

Job Requirements:

• Pursuing A&P License is preferred.
• Pursuing bachelor’s degree in Aviation, Business Management, Marketing, Sales, Engineering, or other related field
• Customer relations and interpersonal skills.
• Excellent verbal and written communication skills
• Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.
• Quickly grasps new concepts when faced with unfamiliar tasks

Job Details:

Company: Textron

Vacancy Type: Full Time

Job Location: Houston, TX, US

Application Deadline: N/A

Apply Here

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