Target Hiring – Service & Engagement Team Leader

Job Description:

Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.

Job Responsibilities:

• Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement
• Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences
• Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path
• Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
• Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
• Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors

Job Requirements:

• High school diploma or equivalent
• Work independently and as part of a team
• Previous retail experience preferred, but not required
• Effective communication skills
• Learn and adapt to current technology needs
• Lead and hold others accountable
• Must be at least 18 years of age or older
• Manage workload and prioritize tasks independently and with a team
• Welcoming and helpful attitude

Job Details:

Company: Target

Vacancy Type: Full Time

Job Location: Jacksonville, FL, US

Application Deadline: N/A

Apply Here

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