Tech Services Specialist – Staples Employment

Job Description:

As the Tech Services Representative, you’re a champion of the customer experience on the retail floor and the Tech Services centre. You enable our work, learn, and grow culture for our customers and associates. Passionate about technology, you continuously grow your knowledge by committing to ongoing self-development and share your expertise with your team members. You will be responsible for installing, configuring, upgrading, troubleshooting and repairing computer hardware and operating systems. You help our customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest tech products, services, and trends.

Job Responsibilities:

• Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments.
• Arrange service appointments, perform In-Store/In-Home computer upgrades, repairs and setups and follow up with customers.
• Facilitate repairs to be done by the Warranty Depot or third-party repair partners, to ensure an optimal customer experience.
• Be an expert with our product and services to identify and recommend referral opportunities. Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value.
• Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.
• Connect, share and partner with customers to identify solutions that cater to their needs and add value.
• Provide training to associates on services knowledge.

Job Requirements:

• Ownership of / access to transportation
• Approachable
• Solutions Finder
• Curious
• Ability to communicate with and engage customers effectively using a variety of mediums.
• Working towards or successful completion of high school is preferred.
• Passionate
• 6 months to 1 year of previously related experience is preferred.
• Technical system diagnostic and upgrades/repair experience is preferred.
• Demonstrated skills in performing services/upgrades to all types of computers.
• Proven track record of achieving customer service excellence and sales results
• Technology savvy

Job Details:

Company: Staples

Vacancy Type: Part Time

Job Location: Vancouver, CA

Application Deadline: N/A

Apply Here

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