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Website Stanford
Job Description:
The Audio/Visual Support Specialist is a member of the Support Services team and furthers the mission of the organization by providing the highest quality service to students and other members of the university community in a sustainable and fiscally responsible manner. This customer facing role will provide technical support to end-users for computer hardware, software, and Audio/Visual (A/V) equipment as well as provide augmented support for the other services associated with the retail café and computing environment onsite. In this matrix support model, the incumbent will work closely with R&DE Stanford Hospitality and Auxiliaries staff, the conference center clients, and R&DE IT to deliver the best possible user experience. The individual will also work with internal and cross-functional teams on project execution and may contribute to the planning of operational support after project implementation. The incumbent must also have a “can do” attitude, engage in a team collaborative environment, and ensure that assets comply with all governing rules, policies and procedures while providing guidance and assistance to clients and staff.
Job Responsibilities:
- Research, recommend and implement approved standards used throughout the unit and contribute to the development of the client support strategy.
- Investigate and test new tools, systems, techniques, and software products.
- Provide technical guidance and training; create, update and maintain documentation; may guide other staff
- Install, upgrade, configure, set up, manage and troubleshoot computing equipment, audio/visual equipment, teleconferencing systems, communication devices, and POS devices and peripherals.
- Research, recommend and implement hardware and software purchases and configurations to meet client needs and ensure compatibility with university systems and architecture.
- Work on projects requiring expertise and creativity in analysis and deployment of technology.
- Diagnose and resolve end-user problems ; respond to escalated issues from clients and other support teams; perform triage, provide remote problem resolution when possible, refer problems to associated groups.
Job Requirements:
- Interpersonal Skills: demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Ability to provide excellent client service.
- Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
- Strong technical experience with Windows 7/10, Mac OS X, and iOS operating systems.
- Two-year college degree and two or more years of relevant experience or a combination of education and relevant experience.
- Ability to apply diagnostic techniques for problem troubleshooting.
- Strong communication and interpersonal skills.
Job Details:
Company: Stanford
Vacancy Type: Full Time
Job Location: Los Angeles, CA, US
Application Deadline: N/A
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