Lead Agent – Spirit Airlines Flight Attendant Jobs

Job Description:

The Guest Service Lead is the first point of leadership within our guest service department. An operationally strong individual who takes charge of assigned areas and tasks and facilitate station performance goals. The Guest Service Lead uses their operational knowledge to ensure proper adherence to all guest service-related procedures to ensure on time and safe departures as well as provide support for the Guest Service Agents throughout their shifts.

Job Responsibilities:

• Track and encourage teams in achieving revenue goals.
• Oversee specialty departments (BSO, Immigrations, CBP and IROPs center) as needed.
• Support and assist Supervisors in managing the operation.
• Maintain involvement in guest relations, including guest complaints, Lost and Found, distressed guests and special guest arrangements and ensure company guest service standards are maintained or exceeded.
• Provide feedback to Leadership regarding GSA work performance.
• Oversee ticketing and enplaning/deplaning areas and responsible for their assigned area.
• Assign activities and duties to Guest Service Agents to ensure completion of tasks for check-in, compliance, arrival and departure.
• Assist with station audits and compliance.
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).

Job Requirements:

• Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you did not receive it.
• Exercise creative problem solving and use of own initiative
• Thrives within a team-oriented environment
• Exert 50 lbs. or more of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
• High School Diploma or General Education Degree (GED)
• Able to multi-task and prioritize quickly
• 1-3 years’ experience in customer service
• Strong operational knowledge

Job Details:

Company: Spirit Airlines

Vacancy Type: Full Time

Job Location: Fort Lauderdale, FL, US

Application Deadline: N/A

Apply Here

vacanciesforyou.net