HSBC Canada Jobs – Premier Officer

Job Description:

In this role, you will handle client inquiries relating to the Relationship Management portfolio in a positive, timely, and appropriate manner. The Premier Officer will proactively identify opportunities or issues, while providing feedback to branch management and HSBC Operations, Services and Technology to improve products and service processes.

Job Responsibilities:

• Efficiently manages time in order to support different Relationship Managers concurrently
• Achieve the operational standards for the business and work within agreed procedures and guidelines – displaying high levels of integrity at all times.
• Communicate effectively and work well with other teams within the Branch, Call Center, HSBC Operations, Services and Technology, and other relevant partners that impact the client’s experience of HSBC
• Maintain a basic understanding and technical knowledge of relevant products and services
• Comply with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling

Job Requirements:

• Solid knowledge of appropriate branch operational procedures
• Strong interpersonal skills, with strong decision making and ability to deliver
• Able to deliver the client experience and needs-based solutions through effective communication, influencing, and sales skills
• Minimum of two year’s experience working within the financial services industry
• Understanding of core products, and familiar with retail and wealth product processes
• Fluency in a second language an asset
• Secondary school graduation required, University / College degree preferred
• Team player with collaborative skills

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: Ottawa, Ontario, CA

Application Deadline: N/A

Apply Here

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