HSBC Recruitment – Sr Account Manager

Job Description:

We are currently seeking an ambitious individual to join our Global Liquidity and Cash Management (GLCM) team in Edinburgh as Account Manager working together with colleagues to define, manage and achieve divisional business targets.

Job Responsibilities:

• Establish and maintain excellent working relationships with clients and key stakeholders
  Contributing to an engagement culture within the team
• Manage and resolve day to day queries from your portfolio and the wider team
• Accountable for supporting the delivery of client service excellence as well as effectively managing any risks and issues
• Help the Senior Account Manager & Client Service Team Leader, where applicable, identify and introduce service improvements to improve the overall client experience
• To develop and maintain a full knowledge of client products and services.
• Interaction with other global units including clients, global service teams (GSCs), Sales, Product Management and other elements of Client Management
• Log all work to allow for accurate MI and data analysis to be undertaken

Job Requirements:

• Computer literate: Word-processing, Excel, internet and general systems usage
• Ability to work under pressure within pre-defined SLA’s
• Consistently achieve objectives set and taken action to improve own performance
• Availability to undertake the travel required for this role, i.e. some domestic and overseas travel
• Previous experience in customer service
• Experience of planning and prioritising own time effectively, aware of responsibilities and committed to delivering these efficiently
• A flexible and adaptable approach to change and will support others to respond in a similar way
• Relevant product knowledge including knowledge of global liquidity and cash management would be preferred but not essential

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: Edinburgh, Scotland, UK

Application Deadline: N/A

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