Hilton Work From Home – Front Desk Supervisor

Job Description:

As a Front Desk Supervisor, you report to the Director of Operations and your main roles and responsibilities are essentially specific to the following

Job Responsibilities:

• Train, supervise, coach & counsel team members
• Empower team members to “Make It Right”
• Assign and instruct team members in details of daily tasks
• Promote and enroll guests into Honors program
• Prepare and conduct daily pre-shifts to communicate important information with all staff to provide excellent guest service in accordance to Hilton standards
• Oversee and manage the front desk operations by completing a checklist of important daily tasks, determining room/rate availability and make decisions in the best interest of the hotel
• Monitor lobby traffic to make staffing adjustment accordingly
• Authorize revenue allowance to remedy guest problems
• Monitor staff performance and make recommendations for all training related issues to address inconsistencies
• Achieve specific monthly goals
• Resolve customer complaints by conducting a thorough research of the situation
• Provide excellent guest service, guidance and leadership to ensure consistent customer service

Job Requirements:

• Ability to speak other languages is a plus
• Minimum 1 year supervisory experience
• Must be able to work any shift (AM, PM or Overnight)
• Minimum 1 year experience as a hotel front desk agent
• Must be able to work on weekends and holidays
• Must speak fluent English
• Must be proficient in Microsoft Word and Excel

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: San Francisco, CA, US

Application Deadline: N/A

Apply Here

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