Hilton Hotel Job Application – Front Office Supervisor

Job Description:

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Job Responsibilities:

• Remains calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for GSA’s and other employees. Resolves customer complications and complaints by conducting thorough research of the situation and the most effective solutions.
• Makes decisions and takes action based on previous experience and good judgment, while displaying sincere concern, sometimes revising procedures to accommodate unusual situations. Authorizes revenue allowances to remedy problems only after other alternative solutions have been offered.
• Promptly completes the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promotes Hilton marketing programs. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Nonverbally confirms the room number and rate. Provides welcome collateral containing room keys, certificates, coupons and refreshment center keys as appropriate. Closes out guest accounts at time of check out. Requires standing and continual mobility throughout front office area.
• Communicates effectively both verbally and in writing to provide clear direction to staff. Analyzes and acts on both reports and group files throughout the day to properly assign and instruct guest service agents in details of work. Observes performance and encourages improvement or discipline as needed. Monitors lobby traffic and makes staffing adjustments accordingly.
• Verifies credit cards for authorization using electronic acceptance methods. Handles cash, makes change and balances an assigned house bank.
• Accepts and records vouchers, travelers checks and other forms of payment. Converts foreign currency at current posted rates. Performs accurate moderately complex arithmetic functions using a calculator. Posts charges to guest rooms and house accounts using the computer.

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Honolulu, HI, US

Application Deadline: N/A

Apply Here

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