FNB Jobs – Personal Banker

Job Description:

The Personal Banker is responsible for developing customer relationships, being a subject matter expert in financial products, and offering the appropriate product at the appropriate time to help build financial well-being for our customers. These products include not only products within the branch, but also other parts of the bank to include Business Banking, Mortgage, Investments, etc. This role may participate in business development opportunities and is responsible for providing operational support as needed and perform teller duties.

Job Responsibilities:

• Proficient in using FNBO tools during sales conversations to ensure customer enrolls for online banking, downloads mobile app, set up one transfer to savings, and utilize nick names and alerts.
• Adhere to policies and procedures, specifically recognizing high risk situations and consulting with branch leadership before proceeding.
• Deliver digital signature cards at least 80% of the time.
• Ensure any hard-signed signature cards are scanned into First Work within 24 hours of opening/uploading new accounts.
• Monitor Deposit/Customer workflows, FIRE database and any other assigned error reports daily.
• Address issues within 48 hours of notification and resolve outstanding issues within 30 days.
• Proficient in opening and servicing checking accounts, savings, MMDA, debit & credit card instant issue, overdraft, and lines of credit
• Work collaboratively with peers to provide referral opportunities including mortgage, FNP as key referrals, plus other referral types.
• Utilizing the IMPAX model, help to achieve bank growth goals by proactively reaching out to customers to identify additional products and services that fit their needs in a manner consistent with the First National Operating Philosophy.

Job Requirements:

• Proven success in sales role
• Bachelor’s Degree or equivalent work experience
• Previous experience in a retail banking environment
• Critical thinking and creative problem solving skills
• Demonstrated customer service skills
• Desire to meet the financial needs of our customers and community
• Excellent oral and written communication skills
• Ability to stand for long period of times and to lift and carry 25 pounds

Job Details:

Company: First National Bank of Omaha

Vacancy Type: Full Time

Job Location: Fairway, KS, US

Application Deadline: N/A

Apply Here

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