Daltile Jobs in Huntsville – Customer Service Representative

Job Description:

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues. Establishes and maintains positive business relationships, internally and externally, to promote company goals. Under directed supervision, following documented procedures and processing standards, performs basic duties related to customer service.

Job Responsibilities:

• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment.
• Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Responds to customer needs.
• May utilize various computer systems, including but not limited to, ASI, Logility, EPort’s, SAP, Salesforce, Soft Table and Oasis in the management of customer orders from plants, distribution centers, SSCs and vendors.
• Participates in special projects and performs additional duties as required.

Job Requirements:

• Prior textile industry knowledge is preferred.
• High School Diploma or GED equivalency required.
• 1 + years call center or customer service experience.
• Focus on customer account management preferred.

Job Details:

Company: Daltile

Vacancy Type: Full Time

Job Location: Huntsville, AL, US

Application Deadline: N/A

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