Daimler USA Jobs – IT Business Consultant

Job Description:

The Business Consultant accompanies the business partner throughout the entire IT Demand Management process as ‘One Face to the Customer’. Researches, implements and coordinates changes to improve/optimize Mercedes-Benz Vans’ business processes. Provides functional IT support and is responsible for creating and maintaining internal IT processes and documentation. Ensures sustainable availability, integrity and confidentiality of all IT applications in their area.

Job Responsibilities:

• Participate in regular scheduled team meetings
• Supports IT changes and releases
• Coordination of the involved areas (IT and Business Partner) during the development, testing and rollout of the target solution
• Performs other duties as assigned
• Selects and applies analysis methods (actual analysis)
• Studies the impact and benefits of technology
• Organizes and supports workshops to derive the target solution on the basis of the target state
• Conducts analysis of client’s business and functional requirements and binds them with business processes
• Supports and maintains internal IT processes (ex: Incident Management) and associated documentation
• Participate in the plant expansion and other projects.
• Provides IT support during incidents
• Assesses scope and impact of client business needs and assists with formal requirement documentation
• Supports in determining the target state by applying creative, agile methods and procedures
• Acquires, improves and applies a broad toolkit of best practices and methodologies
• Supports thorough problem management as the coordinator after incidents including in-depth Root Cause Analysis, Countermeasures and Solution planning
• Creates and manages timelines and implementation plans
• May be required to provide after-hours / on-call duty support

Job Requirements:

• Knowledgeable in agile methodology and principles preferred.
• Excellent communication and presentation skills
• Knowledge of incident and problem management is a plus
• Basic to Intermediate technical skills
• Basic understanding of IT security and data security
• Project Management (leading projects, major changes/releases or work packages)
• Excellent troubleshooting and problem-solving skills

Qualification & Experience:

• Bachelor’s degree and 0-2 years of relevant working experience.
• High School Diploma or GED and 5 years of relevant working experience
• Preferably a Bachelor’s or Associate’s degree in Computer Science, Information Technology, or related filed.
• Associate’s degree and 2-4 years of relevant working experience.
• Experience in IT Demand Management/Business Consulting is a plus

Job Details:

Company: Daimler

Vacancy Type: Full Time

Job Location: Myrtle Beach, SC, US

Application Deadline: N/A

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