Citizens Bank Employment Opportunities – Oversight Manager

Job Description:

The Sponsorship Oversight Analyst protects the Citizens Financial Group against potential risks associated with Sponsoring an Acquirer, Processor or Payment Facilitator in the payment networks. The Sponsorship Oversight Analyst ensure effective methodologies, programs, policies, and procedures for the overall goal of knowing our customer’s customers and ensuring that CFG remains in compliance with regulatory expectations. As CFG sponsors processors into MasterCard and Visa through its banking license, it is imperative the Sponsor Oversight Specialist sponsored acquirers are compliant with State and Federal Regulatory Agencies and just as important, MasterCard and Visa rules and regulations.

Job Responsibilities:

• Perform in depth research resulting in concurrent approval or decline of high-risk, large Merchants and ISOs weighing potential regulatory, reputational and financial risk in an effort to protect Citizens and our partners.
• The Sponsorship Oversight Analyst may also be responsible for any of the following: complaint management (merchant violations, third party compliance and tracking), daily settlement oversight (quarterly ATM reporting, monthly client invoicing & validation, monthly sponsorship billing), due diligence (boarding reports, identification of high risk merchants, sanction screening oversight, ensuring regulatory and card brand compliance).
• Monitor Daylight Overdrafts when applicable. Act as a liaison between Visa and MC and Client in order to provide excellent service to all parties.
• Reviews settlement activity throughout the day to ensure funds settle according to schedule and within expectations.
• Responsible for reviewing State, Federal, MasterCard and Visa rules and regulations while independently developing comprehensive internal policies and procedures ensuring Citizens and our processing partners are compliant with all state, federal, MasterCard and Visa rules and regulations.
• Partners with Risk, internal and external auditors ensuring compliance with bank policy/procedure. Responsible for developing and managing ongoing client complaint process per OCC guidance.
• Responsible for delivering to MasterCard and Visa remediation plans and developing guidance to WorldPay that is based upon FTC and CFPB (Consumer Financial Protection Bureau) regulations and other regulatory agencies rules.

Job Requirements:

• Knowledge of Payment Network rules.
• Previous experience with Risk Management and Analytics.
• Effective team player.
• Bachelor’s Degree required
• Superior organizational and negotiation skills ensuring Clients and CFG meet agreed-upon program standards and due diligence.
• Excellent written and oral communication skills.
• 1-2 years developing/implementing policies, procedures and comprehensive reporting.

Job Details:

Company: Citizens Bank

Vacancy Type: Full Time

Job Location: Manchester, NH, US

Application Deadline: N/A

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