Citi Jobs in Jacksonville – Project Sr Analyst

Job Description:

The Agile Product Owner (Project Senior Analyst) for Anti-Money Laundering / Know Your Customer business unit elicits requirements and priorities from business Operations partners, prepares workflow diagrams, user story requirements and acceptance criteria and other analyst documents, supports development/testing, training and procedures development, user coaching and production validation as well as manages scope, schedule and risks for low to medium complexity projects.

Job Responsibilities:

• Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
• Ensures change control is executed throughout project.
• Identifies key stakeholders who participate in project scope definition.
• Ensures resources are assigned to project & monitor commitment.
• Measures project management performance against standards.
• Ensures appropriate project staffing levels.
• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
• Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.
• Tracks actual project costs, identify variances, and reforecast project costs as needed.
• Identifies, documents, and understands project dependencies.

Job Requirements:

• Knowledge of HR policies and procedures.
• 5-8 years of experience
• Bachelor’s/University degree or equivalent experience
• Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
• Knowledge of Call Center industry.
• Previous customer service management experience within a call center setting.
• Experience preferred with Know Your Customer / Anti money Laundering and / or similar types of case management workflow process and tools/systems
• Working knowledge of call center Technologies including systems, technologies and system work practices.

Job Details:

Company: Citi

Vacancy Type: Full Time

Job Location: Jacksonville, FL, US

Application Deadline: N/A

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