Job Description: The Agile Product Owner (Project Senior Analyst) for Anti-Money Laundering / Know Your Customer business unit elicits requirements and priorities from business Operations partners, prepares workflow diagrams, user story requirements and acceptance criteria and other analyst documents, supports development/testing, training and procedures development, user coaching and production validation as well as manages scope, schedule and risks for low to medium complexity projects. Job Responsibilities: Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log. Ensures change control is executed throughout project. Identifies key stakeholders who participate in project scope definition. Ensures resources are assigned to project & monitor commitment. Measures project management performance against standards. Ensures appropriate project staffing levels. Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues. Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed. Tracks actual project costs, identify variances, and reforecast project costs as needed. Identifies, documents, and understands project dependencies. Job Requirements: Knowledge of HR policies and procedures. 5-8 years of experience Bachelor’s/University degree or equivalent experience Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations. Knowledge of Call Center industry. Previous customer service management experience within a call center setting. Experience preferred with Know Your Customer / Anti money Laundering and / or similar types of case management workflow process and tools/systems Working knowledge of call center Technologies including systems, technologies and system work practices. Job Details: Company: Citi Vacancy Type: Full Time Job Location: Jacksonville, FL, US Application Deadline: N/A Apply Here vacanciesforyou.net
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