Big Lots Online Application – Assistant Store Manager

Job Description:

Primarily responsible for all customer service, cashiering, and recovery-related functions and is accountable for customer service and operational standards within the store. Leads, directs, and actively participates in all customer-facing and service aspects of the store, including the support of front-end operations, and is responsible for the customer service and associate recognition programs. Responsible for associate staffing, training and development. When serving as the Manager on Duty, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor. Works collaboratively with store leadership to drive overall store performance.

Job Responsibilities:

• Responsible for the supervision, maintenance, and compliance of all customer service and associate recognition programs. Completes training and follow up as needed.
• Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.
• Leads and supervises the service team.
• Administers appropriate disciplinary action to associates, including recommendations for termination, in partnership with the store leadership and in accordance with company guidelines.
• Utilizes company tools, reports, and feedback to effectively analyze trends and refine plans.
• Establishes plans to accomplish store initiatives and achieve defined goals.
• Responsible for all activities related to the achievement of customer service standards, training and the day-to-day operational tasks and operational standards, including recovery and merchandising preparation.
• Leads and directs all activities related to cashiering, front-end and recovery functions according to operational and merchandising standards.
• Drives staffing efforts in the store, including interviewing, selection, hiring and training of associates in collaboration with the other members of the store’s leadership team. May complete performance evaluations as directed.
• Assists with store scheduling and payroll processes on a daily and weekly basis.

Job Requirements:

• Ability to travel between stores with some overnight stays required.
• Strong organizational, communication, leadership, presentation, and interpersonal skills required.
• Minimum three years retail management experience preferred.
• Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.
• Availability to work a variable schedule of at least 40 to 45 hours per week, including nights, weekends, and holidays required.
• High School Diploma, GED, or equivalent work experience required. Must be 18 years of age.
• Demonstrated visual merchandising skills required.
• Strong decision-making and problem resolution skills required.

Job Details:

Company: Big Lots

Vacancy Type: Full Time

Job Location: Stockton, CA, US

Application Deadline: N/A

Apply Here

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