Amazon Careers – IT Support Associate II

Job Description:

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Job Responsibilities:

• Assist in training new hires
• Continuous learning of new technologies
• Ability to support customers from multiple buildings in the area, as well as remote customers
• Handles support requests and procedures across the network
• Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
• Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation

Job Requirements:

• Ability to work, prioritize and make decisions independently in a fast-paced production environment
• A+, Network +, or other IT industry standard certifications
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• Ability to prioritize work based on department and production objectives
• Excellent written and verbal communication skills
• Service Management, Project Management, and Inventory Management skills
• High school or equivalent diploma
• 1+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Rockford, IL, US

Application Deadline: N/A

Apply Here

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