Amazon Career – IT Support Associate II

Job Description:

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Job Responsibilities:

• Assist in training new hires
• Ability to support customers from multiple buildings in the area, as well as remote customers
• Handles support requests and procedures across the network
• Continuous learning of new technologies
• Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
• Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation

Job Requirements:

• High School or equivalent diploma
• 1+ year experience in maintaining laser printers
• Experience troubleshooting integrated and interdependent computer systems
• Service Management, Project Management, and Inventory Management skills
• A+, Network +, or other IT industry standard certifications
• 1+ year experience with Cisco/networking and either Linux and/or Microsoft
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• Ability to prioritize work based on department and production objectives
• 1+ year of practice in the set up and installation of computer and networking equipment in a professional environment

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Gulfport, MS, US

Application Deadline: N/A

Apply Here

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