Aetna Insurance Careers – Account Manager

Job Description:

The Account Manager (AM) will serve as the primary point of contact to our direct clients, internal team members and partners by helping implement and maintain client web sites. This individual will:

Job Responsibilities:

• Help manage and provide technical guidance through the implementation of new client Web sites
• Continually update sites as requirements change each year or as often as needed (this includes benefit class matrix, requirements document, rates, permissions, field options, site text and any open items on questions log)
• Test client sites for quality assurance; track and monitor the resolution of issues
• Prepare and conduct technical/product presentations, demonstrations, and trainings (such as an open enrollment demo for new/changing plans, site text, and release functionality changes, etc.)
• Provide resolution of client issues by responding to questions and concerns about the use of bswift products; ability to leverage research to find resolution
• Maintain thorough understanding of all internal systems to respond to general and specialized client requests
• Triage client tickets and/or questions (email and voicemail) within 24 hours; maintaining ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates
• Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems
• Develop and implement fulfillment procedures
• Lead and create agendas for client meetings (when CRM is not available)
• Coach and mentor other team members; share new ideas and customer needs with bswift teams throughout all phases of product life cycle
• Manage workflow in the setup and maintenance of carrier and payroll feeds
• Assist in sales and marketing activities as needed
• Provide open communication to bswift customers in a pleasant, professional manner with a can-do attitude

Job Requirements:

• A Bachelor’s Degree from a four-Year College or university; or equivalent combination of education and experience.
• 3+ Years of direct client and/or analyst experience preferred
• Solid technical background
• Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality)
• Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
• Must be able to quickly sort through complex subject material
• Strong analytical skill set and ability to effectively use data for strategy
• High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality

Job Details:

Company: Aetna

Vacancy Type: Full Time

Job Location: Madison, WI, US

Application Deadline: N/A

Apply Here

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