Wawa Job Application – Customer Service Associate

Job Description:

The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.

Job Responsibilities:

• Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
• Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Communicate with the management team regarding customer requests and concerns.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.
• Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
• Complete other tasks as assigned by store management.

Job Requirements:

• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
• Excellent customer service skills
• Must be able to tolerate exposure to cleaning products
• Ability to work well individually as well as in a team environment
• Must wear slip resistant shoes at all times
• Must be at least 16 years old
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
• Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
• Must be able to lift and carry up to 35 lbs
• Good communication skills
• Ability to multi-task in fast paced environment
• Must have reliable transportation
• Ability to learn FSRA process and procedures and demonstrate on a daily basis
• Ability to work overtime as needed
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

Qualification & Experience:

• Pursuit of or high school diploma or equivalent, preferred
• Prior food service and/or customer service experience preferred

Job Details:

Company: Wawa

Vacancy Type: Part Time

Job Location: Philadelphia, PA, US

Application Deadline: N/A

Apply Here

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