Vimeo Jobs – Customer Support Specialist

Job Description:

Vimeo is the world’s leading professional video platform and community. We empower over 200 million users from creatives to entrepreneurs to the world’s largest brands — to grow their business with video. Our products make it easy to create high-quality, impactful videos and to reach teams, audiences and customers anywhere.

Job Responsibilities:

• Strong written and verbal communication skills.
• Ability to collaborate and influence across multiple partner groups/functions.
• 3+ years experience of HR project management with specific experience implementing HR systems. UKG/Ultimate experience a strong plus.
• Ability to prioritize and drive multiple concurrent projects to success.
• Passion for continuous improvement in the pursuit of business process/operational excellence and finding creative solutions to complex business problems
• Ability to consistently and positively contribute in a high-paced, ambiguous work environment.

Job Requirements:

• Solid understanding of live video production workflows including audio mixing, multicam switching, simulcasting, and remote broadcasting
• Strong and verifiable knowledge of customer care processes and techniques
• Solid understanding of internet technologies including browsers, networking, firewalls & proxy servers
• Familiarity with digital video streaming protocols (RTMP, HLS, DASH, etc)
• Meaningful experience with online video and of video encoding applications
• Strong technology background with a comprehensive knowledge of Internet, Mobile and Digital Online Media technologies such as networking, servers, etc

Qualification & Experience:

• Minimum 3 years of experience in (AV) technical support capacity, with at least 1 years video-conference (VC) or comparable digital broadcast troubleshooting experience
• 1+ years of experience in customer support
• Minimum 1 years of providing technical support via phone with demonstrated experience handling moderate-to-high phone call volume

Job Details:

Company: Vimeo

Vacancy Type: Full Time

Job Location: Los Angeles, CA, US

Application Deadline: N/A

Apply Here

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