Job Description: Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles. Job Responsibilities: Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems. Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods. Respond to product inquiries from customers. Share new or additional services or products with customers. Contact all customers affected by product recalls and withdrawals. Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers. Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes. Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints. Job Requirements: Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus. Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred. Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred. Job Details: Company: US Foods Vacancy Type: Full Time Job Location: Memphis, TN, US Application Deadline: N/A Apply Here vacanciesforyou.net
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