Tesla Employment – Virtual Service Leader

Job Description:

Tesla’s Virtual Service Leaders are the leaders of our virtual service teams. In this role, you will be responsible for delivering an impeccable service experience to each and every Tesla customer while preparing Tesla Service teams to meet the needs of our Model 3 customers and beyond.

Job Responsibilities:

• We expect you to put your team’s success before your own, and actively involve yourself in your team members’ growth and development.
• Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment.
• We will look to you to build a team of top talent and mentor the next generation of Tesla leaders.
• You will be responsible for leading change and inspiring your team every day.
• Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be.
• You will actively monitor customer service trends to make necessary improvements, and assist your team in developing appropriate standards and processes to continuously elevate the overall service experience.
• As a Virtual Service Leader, you must understand and own every aspect of your service center’s performance.
• You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service.

Job Requirements:

• Prior leadership experience in a service-focused industry. Automotive expertise is not required.
• Be self-aware, flexible and open-minded.
• Experience leading teams and managing a diverse group of roles and responsibilities.
• Bachelor’s degree or equivalent professional experience.
• Be an advocate for your customers and your team. Your success depends on theirs.
• Strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities.
• Experience running complex processes using Lean or other techniques.
• Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.

Job Details:

Company: Tesla

Vacancy Type: Full Time

Job Location: Norfolk, VA, US

Application Deadline: N/A

Apply Here

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