Suntrust Careers – Relationship Banker

Job Description:

Responsible for providing an industry leading client service experience both in person and on the phone through the development and expansion of new and existing client relationships. Provides financial solutions that meet client needs based on consultative conversations and referrals to other business partners for additional business growth opportunities. Cross-trained to support teller transactions as needed.

Job Responsibilities:

• Contributes to meeting or exceeding client service as well as individual and branch sales targets by offering and selling products and services with a focus on developing, expanding and retaining relationships.
• Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and service lines.
• Adheres to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• Commits to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings, applicable training classes and web-based learning.
• Ensures a consistent client service experience by engaging clients with smiling, courteous conversation while conducting transactions and uncovering needs. This may include handling teller transactions and sharing responsibility for greeting clients and helping them navigate within the branch.
• Advises on consumer lending options and takes loan applications.
• Supports team sales process by conducting consultative conversations and acting upon or referring more complex client needs or financial goals to other internal specialists.
• Participates fully in all components of the established Truist Retail Community Bank Leadership Routines

Job Requirements:

• Demonstrated ability to handle multiple priorities under time constraints
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
• Associate’s degree or equivalent education and related training
• Experience with sourcing and prospecting for new clients and client relationship building
• Knowledge of bank operations, policies and procedures
• Demonstrated proficiency in basic computer applications, such as Microsoft Office
• Three years of client sales and service experience
• Excellent verbal and written communication skills
• Bachelor’s degree
• Ability to respond in a professional manner with a high level of service quality

Job Details:

Company: SunTrust

Vacancy Type: Full Time

Job Location: Sarasota, FL, US

Application Deadline: N/A

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