Suntrust Employment – Universal Banker

Job Description:

Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Deliver superior quality service, identifying and understanding the client’s financial needs. Cross-trained to support sales and service activities as needed.

Job Responsibilities:

• Supports team sales process by making client calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
• Educates clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
• Ensures a consistent client service experience through primarily handling clients’ transactional needs, including accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits, issuing money orders, cashier’s checks and redeeming savings bonds.
• Performs more complex transactions (with assistance as necessary) such as: large commercial deposits, ATM servicing, vault/cash ordering, teller cash recycler, close out transactions, cash advances, loan exception clearing.
• Adheres to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• Participates fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Serves as secondary contact for new account openings and problem resolution, cross-selling applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.
• Provides professional client service, ensuring a consistent experience by engaging clients with smiling, courteous conversation while conducting transactions and uncovering needs.
• Commits to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.

Job Requirements:

• Two years of teller or equivalent experience
• High school diploma or equivalent education and related training
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Demonstrated ability to handle multiple priorities under time constraints
• Ability to multi-task
• Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
• Two years of client sales and service experience
• Associate’s degree, or equivalent education and related training

Job Details:

Company: SunTrust

Vacancy Type: Full Time

Job Location: Daytona Beach, FL, US

Application Deadline: N/A

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