Job Description: A Teller is responsible for delivering excellent service to our valued bank customers, works efficiently, possesses a friendly and outgoing personality, works as a team player, helps solve problems and strives for accuracy. Job Responsibilities: Able to identify correct product types through needs-based questioning in order to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen customer relationships. Researches and politely assists with customer inquiries, provides account statements, assists with check orders, accepts change of address requests, and performs other customer-oriented functions with the intent of enhancing customer retention and exploring additional sales opportunities. Efficiently and accurately processes basic transactions (deposits, withdrawals, check cashing, payments, etc.) while safeguarding against fraud. Maintains complete and accurate records of all transactions and keeps cash drawer secure and in balance. Provides friendly greeting to customers in the lobby, on the “teller line,” drive-thru or over the phone. Issues money orders, cashier’s checks and redeems savings bonds. Follows all applicable policies, procedures, regulatory rules and guidelines. Stays up to date with changes. Possesses a basic knowledge of bank products and services in order to confidently answer standard banking/account-related questions for customers. Proactively seeks ways to expand customer relationships in order to meet or exceed individual, team and bank goals. Job Requirements: Demonstrates the ability to use tact and diplomacy, and present a “professional” personal appearance (including body language, tone of voice, hygiene and attire). Excellent English verbal and written communication skills as evidenced by the ability to interact face-to-face, using electronic media and over the phone with customers and co-workers in a clear, confident, friendly and polite manner using proper grammar and spelling. This includes the ability to read cursive handwriting in English. In addition to possessing the skills necessary to perform the job, the employee must be willing and able to demonstrate these skills by coming to work on a daily basis, as scheduled. Minimum 1 year banking and previous teller experience preferred. Must be bilingual in English/Spanish Knowledge, skill and mental development equivalent to the completion of a high school education is required. Comfortable using office technology tools (i.e. computer, internet browser and other similar applications). Job Details: Company: Security Bank of Kansas City Vacancy Type: Full Time Job Location: Roeland Park, KS, US Application Deadline: N/A Apply Here vacanciesforyou.net
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