Job Description: An Assistant Branch Manager is responsible for delivering an excellent experience to current and potential customers. Employees in this position possess exceptional customer service skills, confidence, leadership and coaching skills, a strong sales aptitude, attention to detail, and an outstanding knowledge of traditional and emerging bank products and services. Perform managerial duties of facility in the absence of the Branch Manager. Job Responsibilities: Supervise the teller area and assist the tellers as needed, including opening a drawer as necessary. Enthusiastically educates customers on emerging bank technology to include mobile banking and deposits, Online banking, Online Bill Pay, ATM / ITM depository functionality, debit and credit cards, E-statements etc. Maintains a strong working knowledge of consumer/business banking products and services in order to confidently consult with customers. Ensures all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations. Accurately and efficiently processes a variety of banking transactions while following proper procedures and safeguarding against fraud and insures client privacy. Proactively seeks ways to provide financial solutions to new and existing customer relationships in order to meet or exceed client expectations Assist with the training of new employees and provide continuing training for current employees. Plan teller scheduling and supervise the work/activities in the facility, including researching for teller differences and audits as required. Job Requirements: Experience with computers working in a Microsoft Office and Windows environment. Previous experience with Jack Henry, or other similar software, preferred. Demonstrated ability to use tact and diplomacy, collaborate, show confidence, and present a "professional" personal appearance. In addition to possessing the skills necessary to perform the job, the employee must be willing and able to demonstrate these skills by coming to work on a daily basis. Excellent verbal and written communication skills as evidenced by the ability to interact both face-to-face and over the telephone with customers and co-workers. Previous teller experience required with an excellent balancing record. Minimum 2-3 years banking and previous management experience preferred. Ability to step in and make management decisions related to all operations of the facility in the manager's absence. Previous supervisory experience desired. Ability to listen to the customer in order to identify customer needs and develop creative, workable solutions to satisfy those needs. Strong knowledge of bank products, policies and procedures. Recent Retail Banking or new accounts experience required, including the ability to market to new and existing customers. Job Details: Company: Security Bank of Kansas City Vacancy Type: Full Time Job Location: Mission, KS, US Application Deadline: N/A Apply Here vacanciesforyou.net
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