Santander Bank Jobs – Relationship Banker

Job Description:

As a Relationship Banker you will be responsible for servicing and building relationships with branch Consumer and Business customers. You will deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners.

Job Responsibilities:

• Develop relationships with new and existing Consumer and Business customers by maintaining contact through early engagement calls and regular outreach with portfolio customers.
• Recommend the best solutions based on need; deliver solutions directly as well as introduce
• Investment and Mortgage partners, when appropriate.
• Engage Consumer and Business customers through proactive, outbound calling for both service and relationship deepening opportunities.
• Put the customer at the center of everything you do. Make connections with customers in the branch and over the phone.
• Deliver an outstanding customer experience in every interaction. Ensure timely follow up and escalate when appropriate.
• Be the expert on Santander Consumer and Business products and services and be able to articulate the benefits that will help customers based on their need.
• Assess customer needs by being genuinely curious, asking questions, and identify opportunities to help achieve their financial goals today and in the future.
• Build trust and deliver solutions by setting expectations and meeting commitments.

Job Requirements:

• Ability to work effectively in a team environment, building strong relationships with colleagues and business partners
• Exceptional listening and communication skills in person and over the phone
• Ability to use critical thinking to solve problems and provide solutions to customer issues
• Demonstrated proficiency using the phone to engage with customers
• 4 year college degree (preferred)
• Basic computer skills
• 2 or more years of personal banking experience (strongly preferred)
• Passion and personal commitment to proactively help customers
• Motivated to help people achieve financial goals

Job Details:

Company: Santander Bank

Vacancy Type: Full Time

Job Location: New Bedford, MA, US

Application Deadline: N/A

Apply Here

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