Job Description: The Field Support Engineer serves as a primary contact for Rockwell Automation’s customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Engineer works on a variety of commercial and technical issues both independently and with a team. Job Responsibilities: Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)Communicate with Rockwell Automation and customer management regarding project details Demonstrate personal leadership for project engineering teams, contract employees, and project support personnel Quickly reacts and responds to urgent customer needs, ensuring a timely and quality response. Identifies areas of inefficiency and develops improvement plans Demonstrated ability to be consistently fully utilized on billable work. Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position Support an environment conducive to successful team interaction and customer satisfaction Plans/prepares resources to be able to meet customer demands. Job Requirements: Typically requires a minimum of 5 years of engineering and field experience. Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Experience partnering with sales teams and customers. Travel as required to cover assigned Region/Sub-region and is accessible during off hours, weekends and holidays. Experience indirectly managing a team of engineers and technologists. Bachelor’s Degree Job Details: Company: Rockwell Automation Vacancy Type: Full Time Job Location: Chicago, IL, US Application Deadline: N/A Apply Here vacanciesforyou.net
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