PNC Bank Jobs – Teller

Job Description:

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Full-Time Teller within PNC’s Retail Branch organization, you will provide exceptional customer service, accurately perform high volume customer banking transactions, educate customers on new technology and develop banking product referral opportunities through strong customer relationship skills. This position will be based in Portage, MI at the Lake Center retail banking branch.

Job Responsibilities:

• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
• Applies product and procedural knowledge to solve customer’s problems.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.
• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

Job Requirements:

• Roles at this level typically do not require a university / college degree, high school diploma, GED or any significant experience or product knowledge to accomplish primary duties.
• Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
• Knowledge of and ability to provide products and services available through the retail banking branch.
• Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of
• Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.
• Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
• Knowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner.
• Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.
• Prior experience is not required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Job Details:

Company: PNC

Vacancy Type: Full Time

Job Location: Battle Creek, MI, US

Application Deadline: N/A

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