PNC Jobs Kalamazoo – Quality Review Analyst

Job Description:

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. In Commercial Lending Operations, we want to inspire new and innovative ideas on how to provide “best in class” service to our customers. As a Quality Review Analyst, within the Quality Review organization, you will be based in Kalamazoo, MI. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high-energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of Commercial Lending Operations.

Job Responsibilities:

• Provides recommendations for issues and/or continuous improvement projects.
• Identifies systemic issues and facilitates effective root cause analysis and corrective actions.
• Works with staff to develop and improve incoming quality.
• Ensures the appropriate materials and documentation are available to complete the transaction and/or work process.
• Utilizing standard procedures, conducts quality review and analysis of the work performed by staff supporting a specific line of business or functional area.
• Identifies systemic issues and facilitates correction.
• Reviews complex transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Job Requirements:

• Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
• Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.
• Knowledge of quality management methods, tools, and techniques used to create and support an environment that meets the needs of the organization.
• In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
• Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
• Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
• Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
• Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Knowledge of and ability to create, implement, evaluate and enhance processes in internal controls.

Job Details:

Company: PNC

Vacancy Type: Full Time

Job Location: Kalamazoo, MI, US

Application Deadline: N/A

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