Nutanix Application – Customer Success Engineer

Job Description:

Nutanix is expanding our team of Customer Success Engineers. You will be responsible for improving customer experience and driving increased adoption, and ultimately driving expansion within your assigned accounts. This is an exciting opportunity in a fast-growing company that is disrupting an industry.

Job Responsibilities:

• Monitor customer health and engage extended Nutanix teams to create and execute “get well” plans.
• Orchestrate the breadth of Nutanix resources (Delivery/Consulting, Support, Product Teams) to improve the customer’s experience with Nutanix technologies.
• Drive technology adoption (features, use cases, capacity, product stack) by providing insights on usage, maturity, standard methodologies, diagnosing barriers to success, and solving for those barriers.
• Build relationships and identify customer references within your accounts.
• Use data insights to track consumption/feature utilization/use cases and make recommendations for increased adoption.
• Advocate for your customers and drive customer feedback into the Nutanix ecosystem.

Job Requirements:

• Strong analytical skills and consultative skillset to analyze current usage, customer goals, and recommend actions that drive success for customers
• Excellent written, verbal, presentation, and interpersonal communication skills
• Technically oriented with strong understanding of Data Center technologies, particularly hyper-converged solutions/capabilities/use cases
• Customer centric, relationship-oriented mindset

Qualification & Experience:

• 3-5 years of customer-facing technical role (Customer Success, Systems Engineer, Technical Account Manager, or Client Services)
• BA/BS, advanced degree a plus

Job Details:

Company: Nutanix

Vacancy Type: Full Time

Job Location: San Diego, CA, US

Application Deadline: N/A

Apply Here

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