
Website Nutanix
Job Description:
The Customer Success (CS) organization at Nutanix is focused on ensuring that our customers achieve or exceed their value expectations when subscribing to Nutanix products, which in turn ensures a high subscription renewal rate. Join this team in a fast-paced, rapidly evolving, fun and fascinating environment, where our success is a key contributor to Nutanix’ current inflection point. In this role, you will report to the Sales Strategy and Analytics Director , and you will Program Manage numerous CS projects that are key to the efficiency of this organization.
Job Responsibilities:
- Manage changes to the project scope, project schedule, and/or project costs.
- Coordinate internal resources to deliver outcomes.
- Measure performance/effectiveness of delivered projects.
- Develop detailed project plans to monitor and track progress
- Manage quality of all project deliverables.
- Be a thought partner to senior leaders re: optimal strategy and tactics to efficiently engage 19,000+ customers.
- Ensure that all projects are delivered within time, scope, quality, and cost constraints.
- Run weekly PM calls reviewing state/progress of ongoing projects.
- Engage cross-functionally to ensure operationally efficient workflows and feedback loops.
- Effectively define and communicate requirements to CS and supporting organizations, both written (emails, Word docs) and verbal (presentations).
- Create and maintain comprehensive project documentation.
- Assist in the definition of project success criteria and objectives, involving all relevant stakeholders and ensuring technical feasibility and desired quality.
- Develop presentations, spreadsheets, workflows, and manage projects using Powerpoint, Excel, Project, Trello, and Google office apps.
Job Requirements:
- BS, BA, or MBA.
- Entrepreneurial personality that is comfortable working in a rapidly evolving, startup-like environment
- Excellent communicator
- Strong organizational skills
- Strong skills in Powerpoint, Excel, Outlook. Experience with Tableau, SFDC, MS Project and Trello a plus.
- 5-10 years of experience as a Project Manager or Program Manager in the technology sector.
Job Details:
Company: Nutanix
Vacancy Type: Full Time
Job Location: Charlotte, NC, US
Application Deadline: N/A
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