Job Description: This role will report to the VP of Customer Experience and will work closely with the senior leadership team of Customer Experience on strategy, planning, analytics, reporting and driving increased efficiency. You will be focused on establishing and leading a world-class business operations capability. The ideal candidate will have a combination of strategic thinking, problem solving, planning, and driving operational excellence. You will lead a high-performing team and partner with the leaders across the lines of business to execute on the vision and strategy for Customer Experience. Job Responsibilities: Develop, manage and track OKRs for the Customer Experience group Lead critical cross-functional initiatives in collaboration with key Customer Experience leaders Drive systems and automation initiatives across the business to drive efficiency and enable data-driven decision making Drive a regular cadence of Quarterly Business Reviews (QBRs) to assess performance against key metrics and develop execution plans for current and future quarters Own the development of balanced scorecards, dashboards for key financial and operational metrics Lead operations teams that work with the sales and delivery team to drive revenue realization for services backlog Lead strategic projects in partnership with the Customer Experience leadership team Own and drive the annual and quarterly planning process Job Requirements: Ability to think strategically with a willingness to roll up your sleeves and execute / operationalize the plan in collaboration with other teams Strong business acumen and analytical mindset with ability to identify metrics and data to back up strategy, programs and ideas. Experience in Strategic Planning or management of Quarterly Business Review processes a plus Data-driven, and demonstrated leadership in using data to drive relevant business insights MBA or equivalent experience is desired A structured thinker with superior writing, presentation, and problem-solving skills Entrepreneurial self-starter with a bias towards action who can thrive in a fast-paced, often ambiguous, high-growth environment Qualification & Experience: 7 - 10+ years of experience in Management Consulting, Business Operations, Strategy or a similar strategic function Technical degree in Computer Science, Engineering, or related field preferred Results-oriented with strong project management skills and experience overseeing multiple complex projects simultaneously Prior experience in Customer Experience, Customer Success or Professional Services is a plus Excellent written communication and presentation skills, experience with presenting to executive leadership Job Details: Company: Nutanix Vacancy Type: Full Time Job Location: Raleigh, NC, US Application Deadline: N/A Apply Here vacanciesforyou.net
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