Neiman Marcus Application – Client Advisor

Job Description:

To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Job Responsibilities:

• Exhibits behaviors that support client satisfaction goal (KPI)
• Greets and welcomes clients throughout all areas of the store
• Connects with clients in a friendly and meaningful way
• Provides clients advice and knowledge that they may not have realized they needed
• Makes every client interaction a personal and seamless experience
• Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
• Ensures audit compliance

Job Requirements:

• Promotes benefits of the InCircle program and opens new accounts
• Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
• Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
• Utilizes selling tools and store technology to sell across all channels effectively
• Graciously takes returns and offers options based on client’s needs
• Demonstrates expert styling and brand knowledge
• Educates self and client on merchandise, events, promotions, policy and services
• Cultivates the client relationship through personalized connection
• Takes an omnitude approach to identify and recommend merchandise across all channels
• Achieves personal sales and out of home base selling goals (KPI)
• Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
• Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
• Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business

Job Details:

Company: Neiman Marcus

Vacancy Type: Full Time

Job Location: Los Angeles, CA, US

Application Deadline: N/A

Apply Here

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