
Website Medtronic
Job Description:
Provide technical, educational, operational and sales support to assist the district in meeting CRM sales and customer service objectives. CRM seeks candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice and taking action.
Job Responsibilities:
- Operational Support
- Successfully completes CRM Field Technical Training – including online and field-based training
- Performs checks/interrogations of all CRM medical device systems post sign-off
- Helps manage consignment inventory and trunk inventory once obtained
- Supports implants of all CRM products post sign-off
- Provide troubleshooting support as requested
- Assures completion of patient registration and any other required hospital documentation
- Provides additional inventory support to meet customer needs
- Technical Support
- Provides on-call support as needed on evenings and weekends post sign-off
Job Requirements:
- IBHRE certification (below Prin level – required for Prin level)
- Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)
- Excellent interpersonal, written/verbal communication skills
- Excellent customer service skills
- Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
- Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
- Thorough working knowledge of medical terminology and the medical device industry
- Ability to meet vendor credentialing requirements
- Strong work ethic in accomplishing objectives of the position
Qualification & Experience:
- Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
- Experience teaching and educating medical personnel, peers and technical support personnel
- Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing
- High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
- B.A./B.S. Degree in nursing, life sciences, biomedical engineering
- Cath Lab, EP Lab, hospital/clinic or cardiology experience
Job Details:
Company: Medtronic
Vacancy Type: Full Time
Job Location: Hartford, CT, US
Application Deadline: N/A
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