McKesson Job Openings – Financial Counselor

Job Description:

Patient Financial Counselor will be responsible for maintaining effective communication between patients, infusion site nurses, financial assistance programs, practice organizations, and other departments as needed. Must have excellent written and verbal communication skills, advanced computer literacy, ability to perform basic mathematical calculations and the ability to multi-task in a fast-paced work environment. Will be responsible for researching and securing available financial assistance programs to assist patients in reducing infusion therapy costs. Additionally, will work closely with patients to ensure understanding of medical insurance benefits, collecting patient financial responsibility and provide financial counseling as needed.

Job Responsibilities:

• Performs follow up activities on all accounts to ensure prompt payment.
• Communicate daily with professional medical personnel (doctors, nurses, pharmacy staff, patient advocates) to carry out program operations
• Maintains a high level of customer satisfaction by providing appropriate/applicable levels of competency and professionalism to ensure solutions are provided timely, accurately, and efficiently.
• Screen patient’s for eligibility and assists in applying for pharmaceutical or charitable drug assistance.
• Ability to thoroughly explain medical insurance benefits to patients as it relates to their estimated financial responsibility for infusion therapy services.
• Provides best in class customer service by phone, email and in person.
• Negotiates payment plans on Patient Balance accounts utilizing established policies
• Be self-managed and prioritize workload to meet the revenue goals of the program
• Maintain self-directed knowledge of each financial assistance program’s current qualifying guidelines and criteria in order to translate and secure financial assistance for patients.
• Manage work queue to department standards for productivity and quality.
• Answers telephones, logs into phone queues, returns messages, and handles outbound calls to collect on self-pay accounts.

Job Requirements:

• Exceptional organizational skills and attention to detail.
• Must demonstrate an understanding of reimbursement practices including government programs (Medicare, Medicaid), commercial programs, and how these payers coordinate benefits.
• Excellent and effective business communication skills both verbally and in writing
• Must have ability to manage multiple, concurrent priorities, strong time management and prioritization skills
  Must be proactive and take initiative
• Takes personal responsibility and accountability for correcting customer-service problems.
• Excellent personal computing skills and a working knowledge of MS Office software.
• Must have strong understanding of confidentiality of patient records and HIPAA compliance
• Independent worker, can set own timelines/deadlines and goals
• Maintains clear communication with customers regarding mutual expectations.
• Must be team oriented.
• Must demonstrate adaptability to handle changing priorities in a high volume, fast-paced work environment.
• 1+ years relevant experience in Healthcare required
• Experience with patient advocacy, pharmacy or patient assistance programs preferred

Job Details:

Company: McKesson

Vacancy Type: Full Time

Job Location: Houston, TX, US

Application Deadline: N/A

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