Job Description: The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale. Job Responsibilities: The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions). Providing resources and tools to support those directly helping customers provide the best service. Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques. Assisting with down stocking and area recovery as well as providing input into merchandising decisions. Job Requirements: Experience supporting or participating in the process of training, mentoring and developing associates. Experience working cross-functionally. Experience Using Microsoft Office Suite. Ability to obtain sales related licensure or registration as may be required by law. 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor). Experience providing direction or supervision to teams (with or without direct report responsibility). 3 years of retail customer service experience. 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor). High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment. 1 year of experience in customer service. Job Details: Company: Lowe's Vacancy Type: Full Time Job Location: High Point, NC, US Application Deadline: N/A Apply Here vacanciesforyou.net
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