Jobs at Lloyds – Home Claims Advisor

Job Description:

The role of a Home Insurance Claim Advisor is to be there to support our customers when something has happened. Empathy is a key skill that is needed when dealing with our customers. We understand that a customer’s house is not just bricks and mortar, it’s where they live and their belongings are kept safe – it’s their home.

Job Responsibilities:

• Your key accountabilities will include collaborating with internal customers and projects to understand and refine their requirements. This role offers the opportunity for design, build and test of actuarial models and processes, in addition to keeping customers updated through informative show-and-tell sessions. The team includes Model Developers, Technical Leads and Product Owners that work closely together on a variety of change activities and initiatives.

Job Requirements:

• Colleagues are required to have some difficult conversations with customers at times when claims are not covered. We are looking for colleagues who can articulate these decisions in a sensitive, compassionate way that customers can really understand.
• We take each customer interaction to its furthest point, ensuring the customers’ expectations are set and the right action is always being taken.
• The role involves registering new and existing Home Insurance claims, either via our telephony lines or our digital platform.
• Make the right decision for our customers whilst keeping our business safe.

Job Details:

Company: Lloyds

Vacancy Type: Full Time

Job Location: Newport, Wales, UK

Application Deadline: N/A

Apply Here

vacanciesforyou.net