Lloyds Bank Recruitment – Stockbroking Team Manager

Job Description:

The job holder will plan, co-ordinate, direct and lead customer facing colleagues and Technical Specialists across a team of 8-15 staff to ensure the delivery for customers to agreed service standards and within budgets. Ensuring customers are provided with a high quality cost efficient service. This role will provide FCA Overseer supervision, with the holder required to supervise, review and assess the competence of staff, collaborating with the Senior and Technical Managers. Provision of this function will ensure safe, timely and accurate delivery of services for customers, supporting colleagues with their development needs and pathways.

Job Responsibilities:

• FCA Overseer function, ensuring that staff are proficient to undertake their roles
• Ensures succession planning is in place.
• Undertake coaching and assessment of colleagues to ensure ongoing maintenance of competence in role
• Point of contact for colleagues handling non-standard enquiries
• Understand and work within the Risk Management framework for HSDL and LBG to actively supervise process key controls, review in line with department risk plan and risk profile and ensure that concerns are called out
• Leads all aspects of delivery of Check-ins, Your Best and Development plans to team members. Reviews performance trackers and improvement plans.
• Oversight of quality assurance to agreed targets
• Regular directional communication with Line Manager. Reinforce messages from Senior Management and embed business unit culture within front line colleagues
• Sets the plan with agreed time horizon. Works to define future resource needs (volume peaks / additional work coming into the area).
• Coordinates agreed targets and team efficiency
• Review MI and utilise data to initiate and supervise improvement activity and recruit / release colleagues where vital to match resource to demand
• Supervise and review the team’s work and ensure Key Controls and working subject areas are maintained to ensure compliance with company procedures and regulatory requirements
• Lead Business Continuity Plans for the team
• Deals with repeated people issues or where a pattern of inappropriate behaviour is emerging.
• Leads Customer Improvement activities and ensures resources are available to implement. Quantify benefits and acquire sign off for process change. Shares best practice with all other Stockbroking Team Managers.

Job Details:

Company: Lloyds

Vacancy Type: Full Time

Job Location: Leeds, England, UK

Application Deadline: N/A

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