Lloyds Bank Careers – Home Insurance Customer Consultant

Job Description:

As a committed, dedicated member of our team you’ll work 35 hours per week across a variety of shift patterns on a rota basis within our opening hours which are currently Monday to Friday 8 am – 6 pm and Saturday 9 am – 1 pm. This role requires you to have the ability to work within the Leeds contact centre for a minimum of 1 -2 days per week, as well as being able to work from home. When working from home a quiet area in a separate room, that is free from any disturbances or interruptions will be needed. An appropriate level of internet connection is required, as this role will involve you taking calls from customer over the internet using your personal wifi, you need to have a secure internet connection to ensure that you have a secure working environment whilst working from home.

Job Responsibilities:

• Take ownership to deliver operational requirements of risk management through quality performance
• Deliver a simple, efficient and straightforward customer experience with a high level of attention to detail and accuracy, aiming to meet customer’s needs to ensure we deliver the right outcome on the first call.
• Actively take responsibility to manage own performance and self-development ensuring continuous improvement. Whilst also ensuring your knowledge is kept up to dat.
• Positively represent Lloyds Banking Groups diverse range of products and services, highlighting features and benefits that will support the customer’s requirements
• Adhere to TCF principles by building relationships with customers to understand their personal requirements whilst offering the right product(s) and solution(s) every time
• Utilise various IT applications to provide highest level of service to each customer
• Be a true advocate of our business vision & values, demonstrating this at each interaction with colleagues and customers alike

Job Details:

Company: Lloyds

Vacancy Type: Full Time

Job Location: Leeds, England, UK

Application Deadline: N/A

Apply Here

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