Airport Customer Service – Frontier Jobs 2025

Job Description:

The ACS Intern will assist the Stations Regional Supv who will be a key informational and operational liaison for all Frontier Airlines departments and multiple cities, both seasonal and year-round, in countries served by the airline. This position works with ACS Supervisor to ensure operational integrity for daily operations and oversees seasonal openings and closing of locations. The ACS Intern reports directly to a Stations Regional Manager or Stations City Manager, and has regular interaction with the officers and directors at Frontier Airlines.

Job Responsibilities:

• Visible and Active Leadership – Assists leaders to seeks out opportunities to get in front of employees and business partner employees and business partner leadership to establish excellent two-way communication and manage the flow of correspondence to and from the stations. Be a role model for others to follow. Assist business partners as they lead the day-to-day operations of their stations.
• Effective Communication – Interact with the officers and directors of the company on a consistent basis. Assist with senior management to provide strategic and operational planning input for the customer service division, as well as the company. Helps report progress and results to senior management on a regular basis to keep them informed about the status of the operation and initiatives that are being undertaken.
• Data Analysis – Helps interpret and pull reports from the multiple company reporting platforms. This would be shared with your stations to ensure maxim improvement in operations.
• Vision – Keep an open mind to new ideas and ways of conducting business, while focusing on the company’s goals and business plan. Foster an environment where employee suggestions are vetted and implemented when in line with the company’s direction.
• Regulatory compliance – ensure compliance with all airline and government agency regulations and protocols. Helps monitor compliance to all FAA safety-related, and TSA security-related regulations. Establish sound working relationships with FAA, TSA, customs, immigrations, airport authorities, business partners, etc., and providing oversight of all services for the cities in the region. Helps ensure all international requirements are met and complied with, working with CBP and governments where necessary to procure rights and slots.
• Appearance – Helps ensure an equally high standard is set regarding the appearance of our business partners, facilities and equipment.
• Fiscal Responsibility – assist operational budgets with accuracy. Continuously strive to lower or maintain already low costs to better the company’s position as an Ultra-Low-Cost Carrier.
• Reward and recognition – Help identify successes and seek ways to recognize superior performance while ensuring high standards for performance are set and maintained.
• Safety – Be a champion for safety through accountability, awareness and communication. help ensure that all employees, direct and business partner, understand the importance of safety and require that they conduct themselves in manner that reflects this value and enhances the level of safety of the company.
• Business Partner Satisfaction – Helps ensure each city in the region is led by motivated, energetic, polished, professional business managers and supervisors who focus on safety, communication, employee satisfaction, fiscal performance, operational integrity and common sense.
• Quality Assurance – Assists managing the contractual requirements of the stations, ensuring that the local management is adhering to the standards set. Monitor compliance with all training, safety, financial and operational goals, ensuring that business partners understand and perform to the level of expectation and operational excellence defined by the company.
• Availability – Be available anytime during station operations. This includes, but is not limited to phone calls, texts, and email responses in real time.
• Technology – Assist in the assessment, justification, implementation, and performance of technology to make our stations as efficient as possible, working with the Information Technologies division (IT).

Job Requirements:

• Education path for BS/BA in related discipline

Job Details:

Company: Frontier Airlines

Vacancy Type: Internship

Job Location: Chicago, IL, US

Application Deadline: N/A

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