Specialist – Frontier Careers

Job Description:

The Specialist, Airport Customer Service (ASC) Admin is an integral member of the customer service team, providing organizational support to internal and external team members to ensure day-to-day administrative functions and departmental projects are completed in an accurate, timely and efficient manner. The Specialist, ACS Admin also coordinates support programs within the organization to ensure professional customer service is consistently achieved.

Job Responsibilities:

• Oversee and perform a range of diverse administrative duties for the department, including:
• Submit, track and audit payroll for the Airport Customer Service staff.
• Resolve concerns received to ensure timely and professional customer service is provided to both internal and external customers.
• Serve as an Authorized Signatory for Denver International Airport badging.
• Track division leadership training records and assist human resources in coordinating leadership development training.
• Manage, communicate on and resolve issues with the uniform program for Customer Service, Inflight, Aircraft Appearance and Maintenance departments to ensure professional and updated appearance and accurate and timely invoice processing in line with Frontier’s standards and procedures.
• Provides advanced administrative support to the Airport Customer Service Organization, including Word processing, spreadsheet and presentation preparation, economic justification preparation, proofreading, composing and releasing department correspondence and ordering department supplies.
• Plan, arrange and execute department conferences, meetings, conference calls and related events.
• Screen, interpret, route and respond to incoming calls, mail, email inquiries and other department correspondence to ensure timely and appropriate responses are provided.
• Manage to department administrative budget.
• Manage, respond to and track Pride emails.
• Monitor and strategize upcoming department travel requirements to ensure proactive planning, booking and coordination.

Job Requirements:

• Ability to coordinate multiple priorities and meet deadlines
• Good telephone, personal, and email etiquette
• Ability to communicate clearly, tactfully, and persuasively
• Ability to manage and report on projects in a timely matter
• Independent and self-guided work habits
• Ability to maintain confidentiality when working in an information-sensitive environment
• Excellent interpersonal and communication skills required
• Ability to multi-task, handle many interruptions and achieve goals in a fast-paced environment
  Ability to help people in a professional and punctual manner
• Ability to interact with all levels of management professionally
• Ability to learn, help implement and communicate administrative procedures within the Customer Service department
• Knowledge of Airport Customer Service policies and procedures preferred
• Proficiency with Microsoft Word, Excel, Outlook, Power Point, Access and Visio
• Strong typing and computer skills

Qualification & Experience:

• Experience in managing projects, tasks and deadlines preferred
• Prior airline experience preferred
• Prior supervisory or leadership experience preferred
• 0 to 2 years of administrative experience or other relevant experience required
• High school diploma or GED required; Bachelor’s degree preferred

Job Details:

Company: Frontier Airlines

Vacancy Type: Full Time

Job Location: New York, NY, US

Application Deadline: N/A

Apply Here

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