FNBO Careers – Personal Banker

Job Description:

The Personal Banker is responsible for developing customer relationships, being a subject matter expert in financial products, and offering the appropriate product at the appropriate time to help build financial well-being for our customers. These products include not only products within the branch, but also other parts of the bank to include Business Banking, Mortgage, Investments, etc. This role may participate in business development opportunities and is responsible for providing operational support as needed and perform teller duties.

Job Responsibilities:

• Utilizing trigger calls and call lists to expand customer relationships, building internal relationships with business partners to encourage 2-way referrals, attending external business development events as assigned by branch leadership, completing timely and effective calling campaigns as assigned, utilizing the onboarding process to identify additional needs and asking for referrals from friends and family.
• Ensuring that products are offered and explained in a clear and straightforward manner, consistent with the actual terms of the product or service.
• Proficient in opening and servicing checking accounts, savings, MMDA, debit & credit card instant issue, overdraft, and lines of credit
• Work collaboratively with peers to provide referral opportunities including mortgage, FNP as key referrals, plus other referral types.
• Bankers are expected to regularly work in in the teller line as scheduled, listening for customer opportunities and uncovering customer needs while building relationships with customers they may not have interacted with as regularly; bankers are expected to help out with teller audits and operational items as requested.
• Proficient in using FNBO tools during sales conversations to ensure customer enrolls for online banking, downloads mobile app, set up one transfer to savings, and utilize nick names and alerts.
• Utilizing the IMPAX model, help to achieve bank growth goals by proactively reaching out to customers to identify additional products and services that fit their needs in a manner consistent with the First National Operating Philosophy.

Job Requirements:

• Proven success in sales role
• Demonstrated customer service skills
• Critical thinking and creative problem solving skills
• Ability to stand for long period of times and to lift and carry 25 pounds
• Excellent oral and written communication skills
• Bachelor’s Degree or equivalent work experience
• Desire to meet the financial needs of our customers and community
• Previous experience in a retail banking environment

Job Details:

Company: First National Bank of Omaha

Vacancy Type: Full Time

Job Location: DeKalb, IL, US

Application Deadline: N/A

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