53rd Bank Careers – Retail Personal Banker II

Job Description:

The Personal Banker II position will provide an exceptional customer experience by building and maintaining long lasting relationships with existing and prospective customers. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer’s lifecycle by utilizing our consultative sales and service process.

Job Responsibilities:

• Work collaboratively with internal partners to ensure customer’s needs are met and all problems are resolved
• Provide customer support needed reinforcing the value of current and new technology
• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Maintain working knowledge of products, services, and processes offered

Job Requirements:

• Ability to professionally represent Fifth Third Bank in verbal and written communication
• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience
• Experience in a sales environment required; experience in financial industry a plus
• Capable of analyzing credit and financial information
• Exhibits business acumen
• Demonstrated ability in making sound decisions
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position

Job Details:

Company: Fifth Third Bank

Vacancy Type: Full Time

Job Location: Grand Rapids, MI, US

Application Deadline: N/A

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