Fifth Third Bank Job Application – Teller

Job Description:

Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Job Responsibilities:

• Maintain a well-developed working knowledge of the complete line of Retail products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
• Actively involve self in daily huddles, sales meetings and staff meetings.
• Maintain a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
• Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
• Consistently meet or exceed sales referrals, as set by management.
• Initiate conversations to uncover customer needs and effectively refer customers to business partners for the selling of bank products and services.
• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.

Job Requirements:

• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Need to have flexibility in scheduling.
• Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution.
• Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue.
• Work involves contact with the public, necessitating the ability to present a professional image.
• Work requires the ability to properly read and write well enough to communicate in both oral and written form.
• Position requires knowledge of retail policies and procedures in order to perform the essential duties.
• Work involves extensive cash handling, which requires ability to perform advanced math functions.
• High school diploma/GED.

Job Details:

Company: Fifth Third Bank

Vacancy Type: Part Time

Job Location: Canton, OH, US

Application Deadline: N/A

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