Fifth Third Bank Employment – Personal Banker Associate II

Job Description:

The Retail Personal Banker II role is a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to meet existing and prospective customer’s needs, while providing specialized care and service to existing and prospective bank customers. Utilize and promote the consultative sales and service process, using the prescribed tools and interacting with the staff for referral activity.

Job Responsibilities:

• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Provide guidance to CSRs with respect to the sales and referral process.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Act with confidence by answering customer questions and owning customer issues.

Job Requirements:

• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• College degree or work experience providing transferrable skills or combination of education and experience.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Experience in the financial industry preferred.

Job Details:

Company: Fifth Third Bank

Vacancy Type: Full Time

Job Location: Akron, OH, US

Application Deadline: N/A

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