53 Careers – Personal Banker Associate I

Job Description:

The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Job Responsibilities:

• Act with confidence by answering customer questions and owning customer issues.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.

Job Requirements:

• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• College degree or work experience providing transferrable skills, or, combination of education and experience.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• Experience in the financial industry preferred.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.

Job Details:

Company: Fifth Third Bank

Vacancy Type: Full Time

Job Location: Akron, OH, US

Application Deadline: N/A

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