Fifth Third Careers -Customer Service Rep

Job Description:

Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations.

Job Responsibilities:

• Have a developed rapport with the customer base and have knowledge of account ownership.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Be responsive and timely with correspondence and problem resolution.
• Maintain a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed.
• Promote good customer experience by consistently providing best in class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can-do attitude, and portraying a willingness to help at all times.
• Act with confidence by answering and/or finding answers to customer questions and finding solutions to customer issues.

Job Requirements:

• Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution.
• Position requires knowledge of retail policies and procedures in order to perform the essential duties.
• Work involves contact with the public, necessitating the ability to present a professional image.
• High school diploma/GED.
• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Work involves extensive cash handling, which requires ability to perform advanced math functions.
• Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue.
• Work requires the ability to properly read and write well enough to communicate in both oral and written form.

Job Details:

Company: Fifth Third Bank

Vacancy Type: Part Time

Job Location: Charlotte, NC, US

Application Deadline: N/A

Apply Here

vacanciesforyou.net